NFC card guarantee and returns
Learn about our 100-day money-back satisfaction guarantee, return process, and conditions regarding external encoding.
100-day money-back satisfaction guarantee
We want you to be completely satisfied with your baningo NFC product. If you are not 100% satisfied with your NFC business card or NFC sticker, you can return the product within 100 days of receiving it for a full refund of the purchase price.
Conditions & exclusions
The satisfaction guarantee is designed to give you a risk-free trial. Please note the following terms:
- Exclusion for third-party / external encoding: The 100-day money-back guarantee applies exclusively to NFC products configured and used in conjunction with a baningo digital business card. As soon as external encoding is applied (e.g., redirecting the chip to a third-party website, a custom URL, or any destination outside the baningo platform), the 100-day money-back guarantee is void.
- Return shipping costs: Please note that the costs for return shipping must be covered by the customer.
For complete terms and legal details, please refer directly to our Return Policy for NFC Products.
How to request a return or refund
To claim the money-back guarantee or report an issue with your order:
- Send an email to support@baningo.com.
- Include your order number, invoice number, or the email address used for the purchase.
- Our support team will verify your request and guide you through the return process.