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How to configure a custom domain for white-label use

Configure a custom domain for your white-label digital business cards and complete the required DNS setup.

Requirements

To use your own domain for your digital business cards, you need:

  • access to your domain's DNS settings
  • a subdomain you want to use, for example cards.your-company.com
  • a Business or Enterprise plan

Please note: The custom domain feature is an add-on service. A one-time setup fee applies for activation by baningo. Contact support@baningo.com for pricing and activation.

IMPORTANT: If you are not familiar with DNS or CNAME records, we recommend forwarding these instructions to the person or team responsible for your company's domain.

Configure the DNS record

First, choose the subdomain you want to use.

For example:

cards.your-company.com

Log in to your DNS provider and create a new CNAME record with the following settings:

Type: CNAME
Name / Host: your chosen subdomain, for example cards
Value / Target: customer.cards.baningo.com
TTL: 3600 or your provider's default value

Example:

Type: CNAME
Host: cards
Points to: customer.cards.baningo.com

Activate and verify the custom domain

After creating the CNAME record:

  1. Wait for the DNS change to propagate.
  2. Contact support@baningo.com and send us the custom domain you configured.
  3. We will verify the DNS setup and complete the activation on our side.

DNS changes are often visible within a few minutes, but depending on your provider, full propagation can take up to 48 hours.

Using an apex domain

We recommend using a subdomain such as:

cards.your-company.com

instead of the root domain:

your-company.com

Many DNS providers do not support regular CNAME records directly on the root domain.

If you specifically need to use an apex/root domain, contact support@baningo.com before changing your DNS configuration. The available solution depends on your DNS provider.

Troubleshooting

If the custom domain does not work immediately:

  • wait up to 48 hours for DNS propagation
  • clear your browser cache or try an incognito window
  • verify that the CNAME record exists in your DNS settings
  • check that the target is exactly customer.cards.baningo.com

If you cannot find your DNS settings, contact the company that manages your domain.

If the problem persists, contact support@baningo.com and include the custom domain you are trying to configure.