NFC card is not working on my smartphone

Check the smartphone and NFC settings

First, test your NFC card with another smartphone.

If the NFC card works with another device, the issue is most likely related to the original smartphone rather than the card itself.

Check whether the smartphone supports NFC and make sure NFC is enabled.

On some Android devices, NFC must be activated manually. For instructions, see How to enable NFC on your Android device.

Try the correct tap position

Make sure the smartphone is unlocked.

The NFC reader is located in different positions depending on the device.

Try holding the NFC card against different areas of the smartphone, especially:

• the top
• the middle
• the lower part of the device

Keep the card close to the smartphone for a moment until a notification appears.

If you use a metal NFC card, tap it using the back side of the card.

Remove the phone case

Some phone cases can interfere with the NFC signal.

This is particularly possible with:

• metal cases
• very thick cases
• cases containing magnetic or metallic components

Remove the case temporarily and try tapping the NFC card again.

Check the NFC card

If the NFC card does not work with several compatible smartphones, the problem may be related to the NFC chip.

In this case, contact us at support@baningo.com.

If the NFC card works with other smartphones but not with one specific device, use the QR code as an alternative.

Use the QR code instead

You can always share your digital business card without NFC.

If your NFC card has a QR code printed on it, the other person can scan it directly with their smartphone camera.

You can also open Share card and display or download your personal QR code.