Troubleshoot registration and email-address errors

I didn't receive a confirmation email

After registering, you should receive a confirmation email within a few minutes.

If you don't see it:

• check your Spam or Junk folder
• make sure you entered the correct email address

If the email still doesn't arrive, contact:

support@baningo.com

Error message: “Email already exists”

This means that an account has already been registered with the email address you entered.

You can:

• use another email address if you want to create a different account
• use Reset password if the existing account belongs to you but you no longer know the password

Error message: “This email address cannot be used”

There are several possible reasons for this message.

The email address, provider or domain may not be accepted by the platform for security reasons.

Try using another email address.

The address may also be invalid. Check carefully for:

• typing errors
• missing characters
• spaces
• an incorrect domain

Then try again.

Another possibility is that the email address is already associated with an existing account.

In that case, try Reset password before creating another account.

If the error appears temporarily, try again later.

Invalid email address

Make sure the email address is entered correctly and does not contain accidental spaces or typing errors.

Browser or network issues

Browser extensions, ad blockers or restrictive network settings can sometimes interfere with registration.

Try:

• using another current browser
• temporarily disabling ad blockers
• using another device
• trying another network

Still having trouble?

Contact:

support@baningo.com

Please include:

• The email address you tried to use
• The date and approximate time of your registration attempt
• A screenshot of the error message, if available

This helps us identify the issue more quickly.