Restore a suspended account
Understand why your account or Business Plan may be limited and how to restore full functionality.
Why is my account limited?
Some functionality may become unavailable when your account changes from a Business Plan to the Free Plan.
This can happen, for example, after:
- cancelling a Business Plan
- reaching the end of a paid billing period after cancellation
- ending a Free Trial without continuing with the Business Plan
An unpaid invoice can also temporarily suspend an active Business Plan. The current application explicitly distinguishes a temporarily suspended Business Plan with outstanding invoices from a regular downgrade to the Free Plan.
What happens after a downgrade to the Free Plan?
When your account is downgraded, the Free Plan limits are applied again.
The current application confirms that:
- only one team remains active and additional teams can be suspended
- the Free Plan has a limit of 10 profiles
- profiles and elements exceeding the applicable limits can be suspended and will no longer be displayed
Suspended content is not necessarily deleted. Reactivating the Business Plan can restore functionality that was restricted because of the downgrade.
Reactivate the Business Plan
Open Billing.
If your account has been downgraded and you want to restore the Business Plan, select Reactivate Business plan and follow the subscription steps.
Reactivate Business plan is still a current UI action.
Once the Business Plan is active again, the corresponding Business Plan functionality becomes available again.
Business Plan suspended because of an unpaid invoice
If the Business Plan has been temporarily suspended because of an outstanding invoice, open Billing and settle the unpaid invoice.
The current application warns that a Business Plan can remain temporarily suspended until outstanding invoices are paid.
If available, select Pay overdue invoice and complete the payment.
If you cannot resolve the issue, contact: support@baningo.com